Refund policy

We want you to be satisfied with your purchase. If there is a problem with your order, Astec Corp. will review the circumstances and determine the appropriate resolution in accordance with this policy.

Returns

For most products, Astec Corp. accepts approved returns requested within 30 days of delivery.

To be eligible for return, products must be:

Unopened and unused
In their original packaging or container
In clean, undamaged, and resalable condition
Accompanied by proof of purchase
Approved for return by Astec Corp. before being shipped back

The resalable-condition requirement does not apply when the return is based on a verified manufacturing defect, shipping damage, or an error by Astec Corp.

Because our products are chemical formulations, we cannot accept returns of opened or used products except in cases of verified manufacturing defect, product error, or shipping damage.

To request a return, please contact Astec Corp. at 317-872-7550 before returning any merchandise.

Do not return products without prior authorization. We will review your request and, if approved, provide return instructions and the appropriate return address.

Returned merchandise must match the product and condition described in the approved return request. Astec Corp. reserves the right to refuse a return or reduce or deny the refund, as appropriate, if the returned product is used, damaged, incomplete, altered, contaminated, materially different from the approved return request, or otherwise not returned in the condition required by this policy.

Return Shipping Costs

For approved returns resulting from customer preference, change of mind, ordering the wrong product, or another reason not caused by Astec Corp., the customer is responsible for all return shipping or freight charges.

Original shipping charges are not refundable on customer-requested returns.

If an order received free shipping and the customer later returns the product for reasons such as change of mind, customer preference, or ordering the wrong product, the refund will be reduced by Astec Corp.’s actual cost of shipping the original order to the customer. The customer is also responsible for the cost of returning the product to Astec Corp.

If Astec Corp. shipped the wrong product, or an approved return results from a verified manufacturing defect or other error caused by Astec Corp., we will provide return instructions and pay the applicable return transportation costs.

Chemical products must be returned using an appropriate and legally permitted transportation method. Customers should not arrange return shipment until Astec Corp. has provided return instructions.

55-Gallon Drum Returns

Returns of standard, unopened and unused 55-gallon drums require prior authorization from Astec Corp.

Approved drum returns requested within 60 days of delivery are subject to a restocking fee equal to 25% of the product purchase price for the returned drum, excluding shipping, freight, taxes, and other charges.

No refunds will be issued for 55-gallon drum return requests made 60 days or more after delivery.

The customer is responsible for all return freight charges associated with an approved drum return unless the return results from an Astec Corp. shipping error, verified product defect, or another condition for which Astec Corp. has agreed in advance to pay the return freight.

Drums must be unopened, unused, in their original container, and in resalable condition.

Made-to-order, custom, or special-order drums are non-returnable unless Astec Corp. expressly agrees otherwise in writing.

Damaged, Defective, Missing, or Incorrect Orders

Please inspect your shipment promptly upon delivery.

If your shipment arrives damaged, leaking, defective, incomplete, or if you receive the wrong product, please contact Astec Corp. within five (5) business days of delivery.

To help us review the claim, please retain the product and all packaging and provide, when applicable:

Photographs of the damaged or leaking product
Photographs of the shipping carton, pallet, drum, or packaging
Photographs of visible carrier damage
Your order number
A copy or photograph of the carrier delivery receipt if freight damage was noted

If visible freight damage is present, please note the damage on the carrier's delivery receipt whenever possible.

Astec Corp. will review the claim and, when appropriate, may replace the product, issue a refund, provide a credit, or offer another appropriate resolution.

If the customer requested or designated the carrier, freight service, or customer-owned shipping account, transit-related loss or damage claims are generally the customer's responsibility to pursue directly with that carrier. Replacement product for damage caused by a customer-designated carrier is not automatically provided by Astec Corp.

Non-Returnable Items

Astec Corp. cannot accept returns of:

Opened or used chemical products, except for verified manufacturing defects
Products that have been contaminated, altered, improperly stored, or damaged after delivery
Sale or clearance items
Gift cards
Custom, made-to-order, or special-order products, unless Astec Corp. agrees otherwise in writing
55-gallon drums for which the return request is made 60 days or more after delivery

If you are unsure whether a product qualifies for return, please contact Astec Corp. before arranging shipment.

Exchanges

If you would like a different product, the quickest option is generally to request authorization to return the eligible unopened product and then place a new order.

Return shipping costs and any applicable restocking fees remain the customer's responsibility unless the exchange is required because of an Astec Corp. error or verified product defect.

Refunds

Once an authorized return has been received and inspected, Astec Corp. will determine whether the returned product complies with this policy and will notify you whether the refund has been approved and whether any permitted deductions apply.

Approved refunds will be issued to the original payment method, less any applicable:

Restocking fee
Non-refundable original shipping charges
Return freight or shipping charges for which the customer is responsible
Actual outbound shipping cost on a free-shipping order when applicable

Please allow up to 10 business days after approval for the refund to be processed. Your bank, credit-card company, or other financial institution may require additional time to post the credit to your account.

If more than 15 business days have passed since your refund was approved, please contact Astec Corp. at 317-872-7550.