Shipping policy

Astec Corp. ships orders using the shipping method and rate shown at checkout. Shipping charges may vary depending on the products ordered, package size, destination, and applicable shipping profile.

Standard Shipping

Available shipping methods, charges, and estimated transit times are displayed at checkout.

Some products qualify for free shipping, while others are subject to a flat shipping charge based on package size and expected transportation cost. Any free-shipping offer or order threshold displayed at checkout applies only to eligible products.

Astec Corp. currently ships eligible online orders within the contiguous United States and Washington, D.C. Shipping availability may vary by product and destination.

Multiple Packages and Split Shipments

Orders containing multiple products may ship in separate packages. Products may be packaged separately because of container size, weight, product compatibility, shipping requirements, or other practical considerations.

Tracking information will be provided for each shipment when applicable. Receiving one package does not necessarily mean that the entire order has been delivered.

55-Gallon Drums and LTL Freight

Products sold in 55-gallon drums require LTL freight and are not available for purchase through normal parcel checkout.

Freight charges for drum orders are quoted separately. Please call Astec Corp. at 317-872-7550 for an LTL freight quote and to place a drum order.

Some drum products are made to order or require additional preparation time. Any applicable production lead time will be stated on the individual product page.

Processing and Transit Times

Estimated transit times shown at checkout begin after the order has been processed and is ready for shipment.

Certain products may require additional production, packaging, or preparation time before shipment. When applicable, this information will be stated on the individual product page.

Delivery dates are estimates and are not guaranteed. Carrier delays, weather, service disruptions, holidays, and other circumstances outside Astec Corp.’s control may affect delivery.

Customer-Designated Carriers

If a customer requests or designates a specific carrier, freight service, or customer-owned shipping account, the shipment is made at the customer’s direction.

Once the shipment has been tendered to the customer-designated carrier, transit-related loss, damage, delay, or additional carrier charges must be addressed with that carrier. Claims relating to transportation under a customer-designated carrier or account are the customer’s responsibility to pursue directly with the carrier.

Replacement product for loss or damage caused by a customer-designated carrier is not automatically provided by Astec Corp.

This provision does not apply to errors caused by Astec Corp., including shipment of the wrong product or damage resulting from improper packaging by Astec Corp.

Damaged, Missing, or Incorrect Shipments

Customers should inspect shipments promptly upon delivery.

If a shipment arrives damaged, incomplete, or incorrect, please contact Astec Corp. promptly and retain the product, shipping carton, packaging materials, photographs, and any carrier documentation until the matter has been reviewed.

For visible freight damage, customers should note the damage on the carrier’s delivery receipt whenever possible before accepting the shipment.

If Astec Corp. selected the carrier, we will review the circumstances and assist with the appropriate next steps.

If the customer selected the carrier or used the customer’s own shipping account, transportation claims must be pursued with that carrier.

Shipping Addresses and Delivery Problems

Customers are responsible for providing a complete and accurate shipping address.

Additional charges resulting from an incorrect or incomplete address, refused delivery, customer-requested rerouting, repeated delivery attempts, or other circumstances attributable to the customer may be the customer’s responsibility.

Astec Corp. is not responsible for carrier delays or unsuccessful delivery caused by inaccurate address information provided by the customer.

Shipping Restrictions

Shipping availability may vary based on product type, destination, package size, hazardous-material considerations, or carrier limitations.

If no shipping option is available at checkout for your address or order, that order is not eligible for shipment to that destination. Local pickup at our Indianapolis location may be available by prior arrangement. Please contact Astec Corp. at 317-872-7550.